I checked with their "AI chat" about whether I could lock in current prices by renewing early but they said they would not allow this. I'm kind of surprised that there is no option to do this (I see Jetbrains as an example of a company which makes this very easy)
I've been a 1password customer for many years, so I'm a bit bummed out about this.
Very disappointed by this. I've been a customer for many, many years on a Family plan, but I do not understand this price raise. The only reason they raise price is definitely because of the need to answer to investors, and the necessary enshitification that follows. While I understand every business needs to generate revenues, they put on us, the customers, the burden of their rapid hiring spree and growing operating costs. It's just sad. There is just so much you can charge for managing passwords, and the family plan becomes way too expensive for the value it truly provides. We will need to switch to a less expensive competitor.
1password is by far my most recommended subscription to friends and family.
In a world where almost every single app or service I use has thrown me into a rage from enshittification or show-stopping bugs or both, where I can hardly even type this message because even iOS keyboards have regressed… 1password is actually a great service that makes my life objectively better.
I put them in an exclusive S-Tier with, surprisingly, Chase Mobile (in recent years), Signal, Google Sheets, and maybe an few others. They just work.
Since the rest of them ignore my 1 star App Store reviews and my desperate, detailed bug reports, the only power I have left is to support good software and recommend it to friends.
Yeah, pretty disappointed by this as well. The app has been getting buggier overtime and I was already considering leaving, so this was the push I needed.
Seems like the most popular players in this space are Bitwarden and KeePass, does anybody have a positive or negative experience to share with either?
A commenter here recently just asked me if I have considered BitWarden due to my gripes with KeePass. KeePass cannot rent-seek off my passwords. You can of course host BitWarden, but the official software can always get worse (see Minio). Thankfully we have community run versions of the BitWarden server (VaultWarden), whereas 1password customers are left to dry. There just isn't any money in personal password managers, and restricting features like TOTP (BitWarden free tier) rarely entices the average person to get a paid plan.
I've had good experiences with KeePassXC. In addition to being able to store your passwords, it can ingest TOTP seeds. And finally, it's open source and cross platform. (I originally stumbled upon it because it was the only KeePass implementation that tried to look like a native MacOS app)
This is a killer feature for me, since apparently iOS backups do not backup your TOTP generators in Google Authenticator, which I discovered after I wiped my phone and restored it thinking I was perfectly safe doing so given I had a backup.
I now encourage all the folks I mentor to set up a KeePass vault for the TOTP seeds.
There's even an option to generate one of those fancy QR codes that apps like authenticator can use, so the two are not mutually exclusive.
If you're an individual, not an enterprise user, I don't see why anyone would pay for a password manager.
I get a lot of value from 1Password but the software quality has fallen.
There was a period of time that 1P would constantly grab window focus on macOS, they must have finally fixed it because after months of it randomly happening I don't think it's happened for at least 4 months. Then there is stuff like adding a new item, the search "Try searching anything", well, at least as long as "Anything" is not the _type_ of new item you want to create...
If I search "API" because I want to create an API key entry it shows be a bunch of worthless suggestions of websites (why would that be useful?) and at the bottom just injects my search term into the name of the 3 top "types" of item you can make. I have to expand it and scroll down to find API Credential. This is maddening to me. In part because of the mocking "Try searching anything", which is just clearly BS, and in part because I find the website search 100% useless and the only thing I care to search on is the types of new 1Password item I might create.
They still don't have support for recovery codes and links to secrets between vaults... Their Chrome extension stopped working for most websites, especially for credit cards! The Electron app is using plenty of RAM.
My family pricing went up by 20%, from $59.88 USD to $71.88 per year.
I like 1Password a lot. I've used it for 10 years. It's never lost a single thing, and I don't recall any downtime that impacted me. It's easy to setup and 99% hassle free. Works on my various device types (windows, mac, ios). It supports passkeys and 2FA codes. I like having shared and private vaults. I love the ability to share an auto-expiring, one-time-view link to a password. And the billing is a simple subscription fee.
I could do without some bloat. Watchtower feels like an enterprise need that is otherwise low-value and (by default) noisy for individuals/families. I obviously don't need "AI" forced into my password manager. I didn't love the version 7 to 8 transition that required a new app/extension to be installed. But all of that is really not so bad.
So yeah, I don't feel like I'm getting any additional value that justifies the price increase, but it's still more than worth it for me.
I stopped my 1Password subscription last year and started using Apple Passwords. The user experience is great if you switch to Safari with fingerprint login.
The 1Password app(s) have never been buggier or more frustrating to use. App UIs have never been more convoluted.
Enshittification comes for us all, sadly, even something like this that has largely been indispensable for me and my family for so long now.
Not sure what to say, because Bitwarden is worse at everything and nothing else is even worth mentioning based on what I know. Great example of something I’ll stay with for now simply because there are no better alternatives on the market.
PS - listing AI auto naming of items as an improvement got a genuine laugh out of me.
A very recent frustration from them was this: https://x.com/youyuxi/status/2005904473332564339?s=20 - their Chrome extension was breaking code block rendering on a lot of websites for weeks.
The issue had already been reported in their community forum, but it didn’t seem to gain much traction until Evan You mentioned it publicly on Twitter. Only then did it feel like it was taken seriously.
That experience, combined with a ~33% price increase, makes the direction a bit concerning, and feels like it’s going in a down hill...
That said, it’s genuinely difficult to move my family off 1Password. I just wish there are stronger competitors.